Privacy Notice
Tecromz Post AG and its subsidiaries operating under the brand Tecromz (hereinafter called Tecromz) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
In the following, we explain what information Tecromz collects when you visit our website and how this information is used.
Scope of this Privacy Notice
This Privacy Notice applies to all users of our services, websites, applications, features or other services anywhere in the world, unless covered by a separate Privacy Notice. This Privacy Notice applies to the following categories of individuals:
- Shippers: shippers, including their employees, or individuals who send a shipment
- Shipment receivers: any individual who receives a shipment
- Persons showing interest in us and our services
- Business partners: business partners, including their employees
- Employment candidates: individuals that apply for a job with us
All the above subjects are referred to as "you" or "your".
Personal Data
What is Personal Data?
Personal data means any information relating to an identified or identifiable natural person. This includes information such as your real name, address, telephone number, and date of birth. Information that cannot be linked to your real identity is not considered personal data.
Who is Responsible?
Data Controller and Contact
This Privacy Notice applies for the data processing carried out by:
Tecromz Trade & Logistics
Charles-de-Gaulle-Str. 20
53113 Bonn
Germany
Data Protection Officer of controller, contact details:
Tecromz Trade & Logistics
Global Data Protection
53250 Bonn
If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer.
If you have any further queries regarding data protection in connection with our website or services offered there, please contact Tecromz data protection.
Types of Data We Process
We only process your personal data when required for a specific and allowed purpose.
Contact Data
Information to contact you e.g. when you use one of our services.
- Your name
- Phone number
- Address
- Email address
Profile Data
Information on your Tecromz profile e.g. to set your delivery preferences.
- Delivery preferences
- Order details
Shipment Data
Information enabling the pick-up and delivery of your shipment e.g. status of your shipment.
- Your address
- Shipment documents
- Shipment number
Survey Data
Information communicated by you to one of our employees or by filling in an online survey e.g. when you call our customer service.
- Your name
- Email address
- Phone number
How We Use Your Data
What are the purposes of and the legal basis for the processing of personal data?
Visiting our Website
Data Collection and Website Usage
Tecromz is committed to protecting the privacy of users visiting our website. When you access our web pages, certain technical data is automatically collected. This includes your IP address, device hostname, referring website, pages visited within our platform, date and duration of your visit, data transfer volume, browser type, and operating system.
This information is temporarily stored to ensure proper delivery of the website, maintain system functionality, and protect our IT infrastructure. The legal basis for this processing is our legitimate interest in accordance with applicable data protection regulations.
Voluntary Information
Additional personal data such as your name, address, phone number, or email address is only collected if you voluntarily provide it, for example when submitting a contact form, registering for services, participating in surveys, or requesting information.
Data Retention
Personal data is retained only as long as necessary for its intended purpose. Session-related data is deleted once your visit ends. Log files are stored temporarily for system security and are automatically deleted after a defined period.
Geo-Location Services
If you enable geo-location features in your browser or device, Tecromz may use this data to provide location-based services such as identifying nearby branches or service points. This processing is based on your consent and can be disabled at any time through your device settings.
Use of Cookies
Our website uses cookies and similar technologies to improve user experience, analyze traffic, and optimize website performance. These technologies help us understand how visitors interact with our site and allow us to enhance usability and content delivery.
When visiting our website, you will be informed about the use of essential cookies required for basic functionality. Additional technologies such as analytics or performance cookies are only activated with your consent.
Essential cookies are stored only for the duration of your session and are automatically removed once you close your browser. Other cookies are used to recognize returning visitors and provide a more personalized experience, based on your consent.
You can manage or withdraw your consent at any time through the Privacy Preference Center available on our website.
Who Processes Your Data
Your personal data may be processed by Tecromz entities, authorized personnel, trusted service providers, and business partners strictly where required for service delivery, legal compliance, security, and operational administration.
What Are My Data Rights?
Depending on applicable law, you may have the right to request access to, correction of, deletion of, or restriction of processing of your personal data. You may also have the right to object to processing and to data portability.
Divisional Privacy Notices
Additional privacy notices may apply to certain Tecromz divisions, products, services, or jurisdictions where more specific processing activities take place.
Tecromz Group Data Privacy Policy
Tecromz is committed to responsible, lawful, and transparent handling of personal data across its group operations in line with applicable data protection standards.
Social Media
Where Tecromz operates social media pages or integrations, interaction data may be processed in accordance with the relevant platform policies and applicable privacy laws.
Performance of a Contract
Personal data may be processed where necessary to perform a contract with you, including shipment handling, customer support, billing, service notifications, and related business operations.