Fraud Awareness

Thank you for joining our effort to combat online fraud. Tecromz goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as Tecromz, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.

Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at phishing@tecromz.com ✉ following the below instructions.

We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support.

Anti-Spam Awareness ›
Fraudulent Email ›
Fraudulent SMS ›
Social Media ›
Hacked Accounts ›
Bogus Offers ›

Anti-Spam and Phishing Attacks Awareness

Phishing scams take the form of fake emails or websites designed to steal passwords, credit cards, and bank details.

If you received a suspicious email, learn how to report it below.

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Anti Spam Protection Initiative
PDF (674.6 KB)

Fraudulent Email

Indicators of fraudulent emails:

  • Tecromz emails come from official domains. Check carefully for fake senders.
  • Tecromz never uses Gmail/Yahoo for official communication.
  • Always verify links before clicking.

Desktop:

Hover links to check real destination.

Mobile:

Press and hold links to preview URLs.

Fraudulent SMS

Beware of fake SMS asking for payment or personal info.

Fraudulent Social Media

Fake accounts may impersonate Tecromz.

Hacked Tecromz Accounts

Change passwords and enable 2FA immediately.

Bogus Recruitment Offers

Tecromz never charges recruitment fees.

Fraudulent Use of the Tecromz Brand

Attempts have been made to defraud Internet shoppers by the unauthorized use of the Tecromz name and brand via email communications and graphics which appear, on the surface, to have originated from Tecromz.

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.

The only payments Tecromz requests via email or SMS are for customs duties and taxes. This process includes a safety measure where an OTP is sent to the consignee’s registered contact before processing the payment.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

Tecromz accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.